Overview
Every time you log in to Asaph, you'll request a one-time code via email. The code arrives in seconds, works once, and expires after 15 minutes. This keeps your account secure without requiring passwords.
Requesting a One-Time Code
From Web Browser
Go to app.asaph.io
Enter your email address
Click Get One-time Code
Check your email inbox
From Mobile App
Open the Asaph app
Enter your email address
Tap Get One-time Code
Check your email on your device
Email Delivery
Arrival Time
The code usually arrives within seconds. During high traffic, it may take up to a minute.
What to Look For
Check your inbox for an email from Asaph. The subject line will begin with like "Your code is..."
If You Don't See It
Check your spam or junk folder first. Some email providers filter automated emails. If still missing, wait 60 seconds and check again—some providers delay delivery by 1-2 minutes.
Code Expiration
15-Minute Window
Every code expires 15 minutes after being sent. This prevents old codes from being used and protects your account.
What Happens When a Code Expires
If you try to use an expired code, you'll see a message saying the code is no longer valid. Just request a new one.
Why 15 Minutes?
This timeframe balances security with convenience. It's long enough to check your email but short enough to prevent misuse.
Using the Code
Entering the Code
Copy the numeric code from your email
Return to Asaph (web or app)
Paste or type the code in the login field
You're logged in automatically
One-Time Use Only
Each code works only once. After you enter it successfully, that code becomes invalid. You'll need to request a new code for your next login session.
Code Already Used
If you see an error that the code was already used, request a new one. You can't reuse codes.
Multiple Active Codes
Only the Latest Code Works
If you request multiple codes in a row, only the most recent one is valid. Requesting a new code invalidates any previous ones you haven't used yet.
Why This Matters
If you accidentally requested two codes, use the one from the most recent email. The earlier code won't work.
Troubleshooting
Code Not Working
Check if it expired (15 minutes)
Make sure you're entering the most recent code
Copy and paste to avoid typos
Request a new code
Email Taking Too Long
Check spam/junk folders
Wait 60 seconds and check again
Request a new code
Try a different email address
Code Accepted But Doesn't Log In
Clear your browser cache
Try a different browser
Disable browser extensions temporarily
Check that JavaScript is enabled
Security Considerations
Never Forward Codes
One-time codes grant full access to your account. Don't forward them to others or share them in messages.
Treat Codes Like Passwords
Each code is a temporary password. Keep them private and use them only yourself.
Email Security Matters
Your email account protects your Asaph access. Use a strong email password and enable two-factor authentication on your email.
Best Practices
Request Fresh Codes
Don't try to save or reuse old code emails. Request a new one each time you need to log in.
Use the Most Recent Code
If you requested multiple codes, always use the newest one. Older codes may have expired or been invalidated.
Check Your Email First
Before requesting a new code, check if the previous one is still in your inbox and hasn't expired yet.
Next Steps
Creating Your Account - Use one-time codes to sign up
Accessing Your Account from Multiple Devices - Log in on phone, tablet, and desktop
Questions?
Article 13.1: Can't Access My Account - Troubleshooting login issues
Article 13.2: Magic Link Not Working - Code not arriving or working
Contact Support for help